Let AI answer your customers' messages, 24/7
A question that arrives at night and waits until morning is a customer sent to your competitor. A custom AI assistant answers questions, collects details from interested visitors and passes them on to you.
The chat bubble at the bottom right opens the same demo.
What is the AI Assistant?
The AI Assistant is an AI-based messaging assistant trained on your business's services, area and rules. It answers your website visitors' questions around the clock; when someone is interested, it collects their name and phone number and emails them to you. SERNA (İzmir and Bodrum, Turkey) sets it up for each business individually. The website chatbot can be tried live; Instagram, WhatsApp and voice call answering are at pilot stage. We work remotely and in English, with businesses and with agencies that want to offer it to their own clients.
- Who it's for
- Small and medium-sized businesses and agencies, worldwide
- Channels
- Website (live), Instagram, WhatsApp, phone (pilot)
- Price
- Depends on scope; discovery call is free
- Last updated
What we build
We tell you upfront which options are live and which are at pilot stage.
How we work
- 01
Discovery call
We talk through your business, the questions customers ask most, and which channels your messages come from.
- 02
Knowledge setup
We build the assistant's knowledge from your services, area, opening hours and frequently asked questions.
- 03
Testing
You try it together with us before it goes live. We make sure it points people to you instead of making things up when it doesn't know.
- 04
Launch and improve
Incoming requests are sent to you. We improve the answers by reviewing real conversations.
Who is it for?
- Businesses that answer the same questions dozens of times a day
- Businesses that miss enquiries arriving outside working hours
- Appointment- and information-driven sectors such as hotels, clinics, beauty centres, real estate and education
- Anyone who wants to turn website visitors into enquiries
- Agencies that want to offer an AI assistant to their clients under their own brand (white-label)
Pricing
Pricing depends on the number of channels, the size of the knowledge base and integrations. The discovery call is free, and you get a clear quote at the end of it.
Frequently asked questions
Is this an off-the-shelf product or built for my business?
It is set up for your business. The assistant knows your services, area and rules; it is not a generic bot.
What happens if the assistant gives wrong information?
We guide the assistant to answer only from the information you provide, and to point people to you or a team member when it doesn't know. No AI system is 100% error-free, which is why we check it together during testing.
Are you ready for Instagram and WhatsApp?
What we can show live today is the website chatbot. Instagram, WhatsApp and voice call answering are at pilot stage, and Meta and platform permissions are handled separately for each business. We explain exactly how that would work in the discovery call.
How much does it cost?
It depends on scope (number of channels, size of the knowledge base, integrations). The discovery call is free and you receive a clear quote at the end.
Who can see conversations and customer details?
Contact requests collected by the assistant are emailed to you. Conversations are stored to improve the service. Data protection requirements differ by country (for example KVKK in Turkey or GDPR in Europe), so we go through the ones that apply to you in the discovery call.
Do you work with businesses and agencies outside Turkey?
Yes. We work remotely and in English. Agencies can bring us a client and we build the assistant behind the scenes under your brand; you keep the client relationship. As with any project, we tell you upfront which channels are live and which are at pilot stage.
Try it first, then let's talk
Try the demo with questions about your own business. If you like it, write to us for a free discovery call.